Nationwide Mail-in Service

Our nationwide repair service allows you to mail your computer or drive to us for service. We have a couple different ways you can get your device to us:

1) Drop off at any of our locations.
2) Pay to mail your device in any way you would like.
3) Have us send you a shipping box with a prepaid return label.

All of these options are available during the checkout process. Just select the repair you would like and you will be guided through the checkout process.

There is no need to pay before the repair is complete! Select “Pay after Repair” during checkout if you would rather not pay until the repair is complete.

 
 

The Mail-in Process

You can always bring your computer in for repair at our Studio City CA location, but what if you live in Kansas? That would be a long drive, so we have a mail-in service available for anyone who wants to utilize our services from afar. The mail-in service is very simple:

Find your computer

Find your computer and the service you need, or ask us to help! If you don’t know what kind of Mac you have or what service you need, on the bottom of your computer is a serial number. Just fill out our screen repair form and let us know the serial number and the problem with your computer and we can send you a link to the correct service and let you know the pricing. Our form even lets you attach a photo of the issue! Or, allow us help you find the correct service via live chat support.

Select the display repair you need

If you are unsure of what repair you need you can fill out our screen repair form and include a picture of the damage so we can let you know what you need to replace. Is your display fine but something else is wrong? We offer Mac repair for all issues! Just send your computer in and we will give it a free diagnosis to start.

Complete the checkout process

During checkout you will have options for paying upfront, or waiting until the repair is complete. We also have a couple shipping options you will be able to choose from during checkout including sending you a box with a prepaid Fedex Ground label for $25.

Ship the computer to us

Once your Mac is packed securely, ship it out to us!

Shipping Instructions if you are shipping your computer in:

Please send just the computer, no powercord or disks to:

EliteMacTechs
11390 Ventura Blvd
STE 4
Studio City CA 91604

Please include in the box a note with your name, address, email address, and telephone number.

We suggest using bubble wrap and wrapping the computer until there is at least 4 inches of bubble wrap around the whole computer. We can not be held responsible for any damage or loss during shipping so you might want to insure the package. We will insure and require a signature when returning the computer to you.

Wait for your computer to get back.

When we receive your computer we will let you know via email. We will then fix the computer and ship it back to you within 24 hours.